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Terms That Govern Your mr99 Account

Access to mr99 is subject to local law and available only in regions where permitted. These terms define how your account operates, what we expect from you, and how we handle your data — read them so you know exactly where you stand.

Jurisdiction-Dependent AccessAccount AccountabilityData Handled with CareChanges Notified in Advance
mr99 Terms That Govern Your mr99 Account
LEGAL CONTACT PATHS

Reach Us on Legal or Account Matters

If you have questions about how these terms apply to your account, or need to raise a concern about data handling or access, our support team is available through the channels below. For formal legal queries, use the email channel so there is a written record of your request and our response.

Live Chat Start a live chat from any page on mr99 for account-related questions. Our team can walk you through terms, account access steps, or verification requirements in real time.
Email Support Send formal legal or data-related queries by email. We aim to acknowledge submissions promptly and provide a substantive written response you can keep for your records.
Account Help Centre Log into your mr99 account and open a support ticket directly. This ties your query to your account record, making it easier for us to verify your identity and resolve the issue.
DATA AND SECURITY

How We Handle Your Information

We collect only the data needed to operate your account securely and process your payments via Touch 'n Go eWallet, Boost, or GrabPay. Your personal details are stored with encryption at rest, and access within our team is role-restricted. We do not sell your data to third parties, and we do not share it beyond what is required for payment processing and legal compliance.

Cookie Policy

We use session cookies for login continuity and analytics cookies to understand how our platform is used. You can manage cookie preferences via your browser settings at any time.

Data Retention

Account and transaction records are retained in line with applicable financial regulations. Once your account is closed, we keep records only as long as legally required, then delete them.

Account Security

Your account is protected by password and, where enabled, a one-time PIN sent to your registered mobile number. Never share your login details — we will never ask for your password.

Request Your Data

You have the right to request a copy of the personal data we hold about you. Submit the request via email or through a support ticket and we will respond within the timeframe required by applicable law.

Common Questions About These Terms

These are the questions we hear most often about how our legal terms, data practices, and account conditions work in practice.

Access depends on whether use of this platform is permitted under local law where you are located. Players in Kuantan or Kota Bharu should verify their local legal position before registering an account.

We retain your account and transaction records for as long as financial regulations require after closure. After that period, your personal data is deleted from our active systems.

Yes. Our terms apply to all transactions on the platform. Deposits via Touch 'n Go eWallet, Boost, and GrabPay are also subject to those providers' own terms, which you should review separately.

We publish updates directly on this page with the effective date shown. Continued use of your account after the update date means you accept the revised terms. We do not apply changes retroactively.

Send a data request via email or open a support ticket from inside your account. Link it to your registered account so we can verify your identity before releasing any records.

We confirm that the withdrawal destination matches the wallet or bank account used for the original deposit. You may also be asked to verify your identity via a one-time PIN before funds are released.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.